Here's a few reminders.
We know you're anxious to fill out our contact form, and we get it; But here's a few reminders for those who'd rather not wait for a response.
Why trust us?
We offer a secure service with no identification needed, allowing our clients to avoid financial theft and fraudulent activity on the exchange platform - all while having access at competitive rates sure-shot investments for any budget planner who wants peace in their portfolio.
How fast is my transaction processed?
The confirmation time for an order depends on the type and size of transaction, but typically ranges between two minutes to twenty minutes. Our trading algorithms make it possible for us accept and process large transactions quickly with ease!
How can I cancel a transaction?
All transactions on the blockchain are irreversible, meaning that once the funds are sent, the transaction cannot be canceled. This makes for a very secure process but also means you need to check all of your payment details carefully prior to sending a transaction.
Why did I receive a different amount than estimated?
The final exchange rate can differ slightly in both in either direction due to market volatility; However we ensure transactions are accurate and quick to guarantee the best rate for your exchange.
Where do I get a crypto wallet?
Crypto providers usually provide official wallet software which stores your address and private key. The easiest way to keep your cryptocurrency safe is by using a reliable, official, wallet.
Do I need to register?
No account is required to make use of our services. When our risk management system denies a transaction, the transaction will be automatically refunded.
Get in touch
We love hearing from our users, even when they type in all caps.
- Customer Service
- help@fi.exchange
- Media Inquiries
- press@fi.exchange
- Business Inquiries
- business@fi.exchange
Need answers now? View our FAQ.
